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Senior Infrastructure Engineer

Contract Opportunity Available

Location: London - Hybrid working

Daily rate: £370-£470 umb inside IR35

Contract length: 6 months

Right to Work in the UK for the full duration of contract is essential for consideration

The Senior Infrastructure Engineer will focus on maintaining, supporting, updating, and patching our client's physical and virtual infrastructure. This is a critical position that aligns with the company's commitment to providing exceptional business technology support.

This role offers the opportunity to be a key contributor to the company's IT transformation journey, ensuring technology serves as a robust foundation for business success.

Key Responsibilities

Collaborate with the Head of IT Operations and Cyber Security and Infrastructure Manager to develop and communicate a clear, actionable operational IT plan
Conduct internal and external horizon scanning for technology trends and opportunities.
Ensure technology system uptime and service continuity by working closely with the Systems Administrator (SA) and CSIM
Proactively manage on-premise and cloud infrastructure alongside the CSIM
Plan and communicate resource downtime and emergency measures, ensuring they are well-maintained and rehearsed
Identify and manage major incidents efficiently to minimise business impact
Collaborate with support teams to ensure swift resolution and secure business operations
Provide IT support aligned with service management best practices to partners and staff
Lead infrastructure, end-user computing, and application support teams (including third-line support)
Build strong relationships across the business to foster collaboration
Develop an efficient framework for capturing and acting on business needs
Oversee user-facing IT projects to deliver enhanced services across all offices
Provide qualitative and quantitative performance metrics to identify and address IT issues

Experience required:

Minimum 5 years of delivering ITIL-based IT services in a professional services environment
Relevant ITIL qualifications are essential
Knowledge of legal industry specific business applications and processes are essential for this role
Strong leadership experience in a mid-sized professional services organisation
Proven ability to implement strategies that drive measurable business benefits

Technical Expertise:

Deep understanding of IT services, including security and data protection
Operating Systems & Platforms: Windows 10/11, Windows Server, Hyper-V, Azure/M365
IT Tools: SCCM, Intune, Autopilot, PowerShell, Power Automate
Networking: Switches, firewalls, routers, VPNs, wireless systems
Applications: iManage, Aderant Expert, InterAction, Teams
Infrastructure: Storage/SAN technologies, patch management, backups

Soft Skills:

Excellent verbal and written communication skills across all seniority levels
Strong analytical and problem-solving skills
Ability to balance technical and strategic needs to deliver tangible business outcomes
Collaborative and approachable team player who fosters inclusivity and engagement