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Learner Recruitment and Reception Officer
Location: Worksop, Nottinghamshire
Salary: £22,256 per annum
The Role
The Learner Recruitment & Reception Officer role is a key part of the Group’s customer service provision, within the Learner Recruitment team, providing a professional and high-quality customer service to internal and external customers.
In this role you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.
The role will provide a professional reception service, including providing a range of pre-entry information and advice to potential and existing customers, referring to specialists where appropriate.
Through a proactive, enthusiastic and customer-focused approach you will assist the Group to achieve their mission to provide skills for the future of the students and community through outstanding teaching & learning.
Skills and Qualifications
You will have previous experience of working in a customer facing role, and ideally within an education setting, providing information, advice and guidance.
You will have excellent communication both written & verbal and be able to deal with a range of enquiries in the most effective manner. As this role will be working 2x evenings a week, being able to deal with enquiries appropriate and effectively, under minimal supervision is essential.
You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance as well as a Level 2 Customer Service or be willing to work towards.
Department Info
These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events who will give you operational direction and supported by the Director of Learner Recruitment and Marketing. The department is critical to ensuring all customers and existing students, have a positive and meaningful experience.
Benefits
* Access to local government pensions scheme
* Access to their gyms, restaurants and salons
* Staff health & wellbeing and benefits schemes including in-house Occupational Health service
* Full, part time and flexible working hours available in many roles
* Parking available at all of their sites
* Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
* New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
* Recruitment Referral Scheme for all employee’s worth by to £200 per referral made
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application