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A leading venue in Surrey is looking for an experienced and motivated Operations Manager to join the team. This role is ideal for someone with a hands-on approach who enjoys managing diverse aspects of hospitality operations, including event spaces, guest accommodation, and on-site facilities.
Key Responsibilities:
* Oversee daily hotel operations, including front office, F&B, and events.
* Manage cost controls and health & safety compliance.
* Maintain brand and service standards to ensure an exceptional guest experience.
* Handle guest issues and complaints with discretion.
* Support and coordinate with all departments as needed.
Requirements:
* Previous hotel management experience at Head of Department level or above.
* Strong leadership skills with a focus on staff training and development.
* Proven experience managing large events such as weddings and conferences.
* Familiarity with Opera and Micros systems is an advantage but not essential.
This is a full-time position, with a schedule that includes shift work, late nights, weekends, and public holidays. The role offers a competitive salary and benefits package, including employee discounts, on-site parking, and access to the gym.
If you’re an experienced operations manager looking for an exciting role in a premium venue, we’d love to hear from you!
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