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Car Park Team Leader Required

Unity Recruitment are seeking a Car Park Team Leader for a very busy shopping centre based in West London.

Working 42 hours per week - A combination of day and night shifts. 4 days on 4 days off

Job purpose
*Lead the Car Park Operative team to deliver excellent customer experience by supporting and role modelling best practice
*To ensure the highest level of Health and Safety, car park operations, and team supervision is achieved and maintained
*To successfully manage car park operations and traffic management both day-to-day and during exceptional events and high-volume seasonal activities

Principal accountabilities

*Lead your team to interact with guests as they enter and leave the car parks whilst demonstrating a positive, friendly, and welcoming approach
*Supervise the day-to-day activities of a team of Customer Service Operatives, delivering regular 1-1 meetings and recognizing development opportunities
*Providing detailed shift handovers and ensuring smooth shift-to-shift communication with Duty Managers and other Team Leaders
*Ensure team members are coached and supported to deliver the highest standards of car park operations and customer service
*Situational reactiveness to car park issues as and when they arise
*Proactively learn about the Guest Service
*Act as key support to Duty Managers and when required, support as acting Duty Manager

Qualifications and experience

Ideally 1 years' relevant experience in Car Park or similar service environment
Experience in managing or supervising a team
Customer focused, with a clear understanding of the customer journey
Excellent communication skills with the ability to manage challenging customer interactions
Able to create and maintain strong external and internal stakeholder relationships

If this Car Park Team Leader vacancy is of interest to you - then please apply today with your updated CV to (url removed) or call Carly on (phone number removed) ext 113 for further details