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77631

The Voltage Technician will report to Field Staff Supervisor and will work within Network Operations, Eastern Region based in our Lea Valley Area office. You will be permanent employee.

You will attract a salary of £37,165 and a bonus of Bonus Level of 3%.

All applications will be reviewed after the close date.

Job Purpose:

To investigate voltage complaints to establish if the supply voltage is within or outside statutory limits and recommend appropriate action to rectify any identified issues. Undertake EMF surveys. You will work with customers to make appointments and feed back the findings of the investigations following the relevant Electricity Guaranteed Standards and Electricity Internal Standards. Undertake site surveys and work closely with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations.

Principal Accountabilities:

Make and keep appointments with customers in line with EGS 5 & EGS 8 of the Electricity Guaranteed Standards.
Investigate voltage complaints to establish if the supply voltage is out side statutory limits.
Check network running arrangements.
Install and down load recording equipment.
Interpret results from recording equipment and recommend action to rectify any issues identified.
Keep the customer informed of progress of the investigation and write to them to inform them of the outcome of the investigation.
Work as part of team with Field Engineers and Network Planners to ensure action is taken to rectify any issues identified so we are compliant with EIS 5 of the Electricity Internal Standards.
Work as part of a team with Field Engineers on load related issues identified through the fault process.
Work as part of a team with Field Engineers on surveying and planning minor projects and General Enquiries work.
Provide relevant information to nominated person for Electricity Guaranteed Standards & Electricity Internal Standards reporting.
Undertake EMF surveys
Undertake site surveys including pre work assessments

Nature and Scope:

The voltage technician reports to the Field Staff Supervisor.

As a voltage technician the post holder ensures that complaints are investigated and EMF surveys are undertaken following the timescales highlighted with in the EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) standards. This includes making and keeping appointments with the customer and keeping them updated with progress and writing to the customer to inform them the outcome of the investigation.

They will thoroughly investigate the complaint which will include checking network running arrangements, installing, removing and down loading recording equipment, Interpreting the results of the recording equipment to establish if the supply voltage is outside of statutory limits or if a complaint is contributable to the electricity network. You will establish solutions to resolve issues identified which will include ensuring jobs or capital project schemes are set up to ensure rectification of network issues.

Work as part of a team with the Field Engineers and Network Planners to ensure any issues from the investigations are implemented to resolve the complaint within the timescales highlighted in Electricity Internal Standards and working with the Field Engineers on other voltage or load related issues where recording equipment needs to be installed. Work with Field Engineers in organising and planning work for queries relating to general enquiries so the work can be completed and meet the customer's expectations.

You will undertake EMF surveys and communicate the results to the customer.

You will also have to work as part of a team with the Business Services team to ensure accurate information is provided on the work they are undertaking for EGS (Electricity Guaranteed Standards) & EIS (Electricity Internal Standards) reporting.

You will need to be organised to deliver the responsibilities and accountabilities of this role and support Engineers, Network Planners and Business Services.

Knowledge, Skills, Qualifications & Experience:

You will be asked to have the following Qualifications:

Critical

An understanding of the electricity network.
Have a City & Guilds 2322.
Authorised to Switch and Link on the LV network.
Computer literate and be able to operate mobile technologies.
Be able to interpret graphs and data.
Resolve problems.
Be organised.

Desirable

Have a ONC