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We are hiring a Customer Service Advisor; you will be working for a well-established organisation based within the manufacturing and distribution industry and they have been established for 30+ years based in Tamworth.

What will our client offer you?

Salary is circa £24,000 to £25,000 depending on experience

Hours of work are 9:00 am to 5:00 pm Monday to Friday

31 days holiday including the Bank Holidays

Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor)

Access to Employee Assistance Programme (EAP)

Up to 5 days extra unpaid holiday available at a salary sacrifice

Free car parking

As the Customer Service Advisor, you will be:

Managing assigned accounts, providing customer support and coordinating with External Sales Managers

Handling calls, inquiries, and switchboard overflow

Processing orders, quotes, and sample requests using Sage and in-house systems

Managing delivery bookings, email inquiries, and filing

Raising claims for lost/damaged goods and track shipments

Maintaining customer database and overseeing orders, deliveries, and service levels

Processing returns, credits, and debit notes; handling related queries

Coordinating faulty returns and liaising with carriers and the Quality department

Monitoring outstanding returns, chasing resolutions, and updating reports

Performing other administrative and customer service tasks as needed

As the Customer Service Advisor, you will have:

Previous experience dealing with returns

Previous customer service or administration experience

Excellent customer service skills, offering the best personal experience at all times

Excellent written and verbal communication and organisational skills

Computer literate with knowledge of Microsoft Office including Excel

You may have experience working in the following: Customer Service Assistant, Communications Assistant, Office Assistant, Call Centre Operative, Contact Centre Operative, Membership Co-ordinator, Telesales, Administrator, Office Assistant, Returns Administrator, Recruitment Co-ordinator, Recruitment Support, Sales Administrator, Helpdesk and Contact Centre Administrator