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Customer Service Advisor

Newcastle, NE12 8BU

Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus

Working Hours: 37.5 hours per week

Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)

Holidays: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.

Verisure Services are looking for Customer Service Advisors to join our Newcastle team in Quorum Business Park.

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

Job Responsibilities:

Provide excellent customer service within a multichannel inbound team

Dealing with customer complaints effectively

Answer customers’ queries

Assist customers with billing and system queries

Speaking to customers over the phone when necessary

Update information in our customers’ records

Skills & Experience:

6 months’ experience in customer service, preferably in a multichannel role managing live chat, WhatsApp, email or social media

Excellent written communication skills with problem solving attitude

Multitasking and managing multiple customers at one time

Strong computer and MS office skills

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.

Satisfy your cravings at our onsite coffee shop and our canteen.

Stay active with discounted gym and health club memberships.

Access private healthcare and MediCash cash plan.

Unlock a world of freebies and discounts with PerkBox.

Earn rewards through our employee referral program.

Enhanced maternity and paternity scheme.

Enjoy discounts on our alarm systems.

Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates