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Are you an experienced Customer Contact/Call Centre Advisor looking for an exciting opportunity in Liverpool City Centre?

Our client, who is a payroll specialist for contractors and limited company workers within the UK recruitment sector, is seeking talented individuals like you to join their customer service team and play a crucial role in maintaining the continued high standards of exceptional service their clients are used to.

With a competitive salary of up to £25,000pa (based on experience), this is an excellent chance to showcase your skills and contribute to the continued drive for growth.

At our client's organisation, they prioritise client experience, collaboration, innovation, and resilience whilst being guided by values and behaviours focused on excellence, team work, diversity, and ownership.

As a Customer Contact/Call Centre Advisor, you will play a crucial role in ensuring exceptional client service and will be following two rotating shift patterns of office hours from 9 am to 5 pm and 10 am to 6 pm Monday to Friday with the opportunity to work from home each Monday (after completion of probation).

Accuracy, efficiency, and a professional attitude are vital as you deliver a first class excellent client service experience.

The role:

* Dealing with existing clients across multiple shared service platforms

* Handling the after-care service of clients

* Resolving customer queries

* Building & maintaining strong relationships with existing clients

* Providing a professional and reliable service throughout

* Generate new business from our existing client base

* Various admin tasks and documenting client information in our Customer Relationship Management (CRM) system

The person:

* Excellent verbal and written communication skills

* Strong organisational and time management skills

* Professional telephone manner and conduct

* IT literate and comfortable using standard Msoft Office packages, Gmail and Google Apps

* Previous Relationship Management and/or Customer Service experience within a contact/call centre environment

* Problem solving mentality

* Able to handle potentially challenging customers in a calm and effective manner and deliver the correct solution first time

* Ability to multitask across multiple separate systems and prioritise accordingly

* Able to work well both independently and cooperatively

* Dedicated and receptive to training and feedback

The package:

* Basic salary up to £25,000 based on experience

* 21 days holiday with the opportunity to add a further 4 days

* Fantastic working environment in highly sought-after location

* Ongoing training and development

Due to our client's specific requirements, we will only be looking to progress applications from candidates who have a minimum of 12 months recent employment experience, working in a phone based contact/call centre customer service environment