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Madisons recruitment are searching for an IT Support Technician based in Hertfordshire

Key Responsibilities:

Support Technician:
• Delivering technical support via phone, email, and end-users, distributors, and internal teams.
• Assisting with pre-sale product selection and specifications.
• Handling post-sale inquiries, including installation, setup, and troubleshooting.
• Collaborating with suppliers and QA teams to address technical equipment challenges.
• Providing technical guidance to the Marketing department for content creation.

Personal Qualities:
• Enthusiastic and resilient, with a solution-oriented mindset.
• Constantly seeking process improvements and suggesting new initiatives.
• Dedicated team player with the ability to work independently and take initiative.
• Hands-on approach and willingness to engage in practical tasks as required.
• Adaptable and eager to learn new skills.

Experience & Qualifications:
• Previous experience in a technical support role is advantageous.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Benefits:
• Competitive salary
• Comprehensive benefits package
• Fully remote working

If you are interested in hearing more about the client currently recruiting, please contact our office (phone number removed) or contact

(INDLP)