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Pet Insurance Partner 

Location: Lakeside, Portsmouth

Start Date: 6th January 2025

About the role

We are looking for people with a passion for animals to join our dynamic Service and Sales Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and helping with their queries.

We always aim to make pet insurance enjoyable and engaging. We offer excellent training and coaching in a supportive environment to help advance your professional career, all while having fun and making a difference in the lives of pet owners and their companions. 

Role responsibilities

Answering customer calls and queries

Manage the customer through the lifecycle of their insurance policy

Renewing customer policies and selling new ones

Maintaining a consistent and energetic approach and building rapport with customers

Contacting and dealing with customers via telephone and email updating details on the company system

Dealing with customer complaints

Admin duties

Liaising with veterinary practices, breeders, policyholders, and affinity partners to obtain information to allow veterinary nurses to settle claims

Production of customer, affinity, and veterinary correspondence

Collating and posting of documents

About you

Previous customer service experience - retail and hospitality experience is also welcome 

Resilience within a busy working environment

Happy dealing with a variety of customers via the telephone

Hard working and personable

Willing to learn and be a team player

Work well under pressure

Benefits: 

Collaborative and fast-paced work environment 

Competitive salary progression scheme  

25 days annual leave plus Bank Holidays, with the option to purchase an additional three days 

Health Cash Plan 

Onsite free car parking & free shuttle bus from central Portsmouth locations to the office 

Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays 

Employee discount and cashback scheme for shopping, dining, travel, and more 

Life Assurance (4x annual salary) 

Structured learning and development pathway 

Employee referral program 

Hours Full Time 37.5 hours per week on a 3-week rotational shift pattern:

Week 1: Monday to Friday 8am-4pm

Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu

Week 3: Monday to Friday 12pm-8pm

Please note – no holiday can be taken withing the first 4-6 weeks of training