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Customer Service Administrator
Full-time
Permanent
Monday to Friday 8:30am - 4:30pm
Up to £25,000 per annum

Hales Group are recruiting a Customer Service Administrator for their client based in Watton.
 
Working as a Customer Service Administrator, you will provide a high quality external and internal sales support service and will find yourself working in a small, friendly and supportive team.

Principal accountabilities to include:

Contacting qualified customer enquires
Managing incoming requests
Processing orders
Receiving incoming calls and forwarding them to relevant personal
Creating and sending invoices
Qualifying incoming enquiries
Supporting the selling process with the externa sales team
Taking over tasks in absence of the sales team member
Maintaining the CRM system
Updating price lists
Managing and recording client complaints
Sending and recording customer satisfaction surveys Required experience and skills:

Previous experience in a sales office environment
Knowledge of sales processes and customer service
Ability to work in a team and assist with other departments including Logistics and Sales Teams
Software knowledge (MS Office and preferably SAP Business One)
A highly organised nature, with excellent attention to detail
Solution oriented, and a desire to exceed customer expectations
Confident communication skills, both verbal and written Holiday Entitlement: 

20 days per year, rising by 1 day per year to a maximum of 25 days 

If you have the relevant skills and experience, please apply today, with your updated CV, or call our Thetford office on (phone number removed), asking for Janine Broughton