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We are looking for a planning professional with experience within the housing sector to join a growing team.
About the Role:
You’ll play a key role in scheduling and coordinating repairs jobs, ensuring all appointments are met efficiently and in line with service level agreements. You'll work collaboratively with internal teams, monitor operative performance, and ensure customer satisfaction through effective scheduling.
Key Responsibilities:
* Job Scheduling: Allocating and monitoring emergency, urgent, and routine repair tasks.
* Customer Service: Resolving queries across multiple channels (phone, email, webchat) and ensuring a positive customer experience.
* Coordination: Ensuring operatives have clear schedules and that all tasks, including out-of-hours jobs, are properly recorded and completed.
* Tech Use: Confident use of Microsoft Office and CRM systems.
Contract Details:
* Duration: 3 months (with potential for extension)
* Rate: £17phr Umbrella
* Location: 5 days in the office
Interviews begin on Monday 24th March