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Customer Service Representative, Haltwhistle

Salary up to £26,000 per annum, excellent benefits

Our client is a market-leading global manufacturing organisation based in Haltwhistle and they seek a competent customer service administrator to join their busy sales and service department. The successful candidate will act as key point of contact for customer enquiries across multiple channels.

Responsibilities

* Act as key contact for Customer Accounts and their queries

* Respond to telephone and email enquiries

* Provide customers with updates on invoice delivery queries and liaise with third parties to ensure timely delivery

* Issue refunds and returns with accuracy

* Liaise with logistic providers to ensure smooth shipping and transport processes

* Respond to and monitor customer feedback

* Support with all other adhoc administration

Key Criteria

* Experience in a fast-paced customer service environment (essential)

* Exceptional attention to detail

* High proficiency in IT packages and competent user of Excel

* Ability to work well under pressure and working towards tight deadlines

* Proven background in providing impeccable customer support