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Harris Global are currently recruiting for a Second Line Support Specialist to join a marketing leading organisation on a permanent basis in their Belfast office working to a hybrid model.
Key Responsibilities:
* Oversee Windows-based IT services, including email and file sharing, utilising Microsoft technologies like Windows, Office 365, OneDrive, SharePoint, and Teams
* Deliver desktop support services to staff, both on-site and remotely.
* Log and resolve incidents and issues using JIRA Service Desk, collaborating with colleagues and external vendors to ensure effective solutions.
* Administer the Microsoft Office 365 Tenant.
* Manage both Azure and on-premises Active Directory.
* Oversee internal telephone systems.
* Provide technical support and guidance to team members as needed.
* Deploy IT assets, including both hardware and software.
* Assist in managing and implementing software upgrades.
* Handle the upgrade, servicing, and patching of Windows OS deployments.
Core skills
* 5+ years’ experience supporting ITSM such as JIRA Service Management or similar
* 5+ years’ experience supporting Windows 10/11 based systems
* 5+ years’ experience supporting Microsoft Windows 2012/2016 Server
* 5+ years’ experience supporting Active Directory
* 5+ Years’ supporting SharePoint Online.
* Proven knowledge of Office 365 tenant
* Proven knowledge of Microsoft Azure, In Tune and AD (on prem)
* Working knowledge of Microsoft office suite, Teams, SharePoint and OneDrive
For more information, please apply now