Login to Apply

A great opportunity for a Customer Service Representative to join my client an established FMCG brand based in SW London. This is a fantastic opportunity for a Customer Service Representative who has some experience to leverage their career and get involved with process improvements and really make their mark on the Customer Service team!
 
Key Responsibilities:

Manage the distribution of product to a wide range of customers using order placement systems.
Accurately process customer orders within designated timeframes.
Provide outstanding customer service to ensure key clients have a positive experience with our company.
Handle customer inquiries related to deliveries, both over the phone and via email, in a professional manner.
Offer timely and thorough customer feedback on orders and delivery status.
Communicate any changes to delivery schedules, highlighting inefficiencies or foreseeable issues.
Build and maintain strong working relationships with suppliers, including logistics providers, hauliers, and warehouses.
Generate accurate reports from internal systems and ensure databases remain up to date.
Manage proof of delivery receipts and oversee deliveries.
Assist with ad-hoc queries and provide support to the Customer Service Manager as required.Requirements:

Degree or equivalent work experience.
Proven experience in order processing/management, ideally within the FMCG industry
Experience managing relationships with logistics providers and coordinating supply chain operations.
Excellent communication and interpersonal skills.
Passion for providing exceptional customer service and developing client relationships.
Highly organized with strong attention to detail.
A proactive, team-oriented individual with problem-solving capabilities.
Proficiency in MS Office, particularly Word, Excel, and Outlook.Salary & Benefits:

Salary: £30,000 - £36,000 per year.
Bonus: 10% annual bonus, subject to business hitting targets.
Benefits: Private healthcare, £200 staff allowance for our products.
Pension: 6% company pension contribution.
Hybrid: You will be expected to be in the office 2-3 times a week depending on business needs.This is an exciting opportunity for a driven individual to join a dynamic team within the drinks industry! If you’re passionate about logistics, customer service, and growing within a fast-paced environment, we’d love to hear from you