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The Role:

As a Repairs Coordinator, you will play a vital role in ensuring our clients receive exceptional service while supporting the operational success of our Insurance Reinstatement Division. Key responsibilities include:

Service Delivery:

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Be the first point of contact for all work instructions, ensuring they are handled efficiently and professionally.

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Manage tasks in line with client-specific SLA's and KPI's.

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Ensure all task alarms are actioned daily, with any shortfalls identified and addressed promptly.

Sales Support:

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Assist the team in achieving sales targets by ensuring all orders are proactively actioned and followed through to completion.

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Proven experience in working to targets and achieving them is desirable.

Project Management:

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Manage directly employed staff and service partners, ensuring they are coordinated and productive to deliver successful outcomes.

Health & Safety:

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Promote a culture of safe working practices in both the office and for field-based engineers.

Essential Skills & Experience:

✅ Insurance Reinstatement Knowledge - Ideally, you will have experience or an understanding of insurance reinstatement processes.
✅ Proven experience delivering excellent customer service in a similar role.
✅ Strong communication skills - able to engage with clients, understand their requirements, and meet their needs efficiently.
✅ Effective problem-solving and organisational skills.
✅ Ability to work effectively as part of a team and independently.
✅ Self-motivated with the ability to use initiative.
✅ Strong IT skills and experience using job management systems.

Why Join Masterfix?

Since our founding in 2009, Masterfix has become a trusted provider of property maintenance services across sectors such as residential property management, retail, hospitality, and insurance reinstatement. Our in-house expertise and comprehensive service delivery make us a market leader in the industry