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Key Tasks and Responsibilities

* On-the-job training- Skip service teams

* Responsible for taking inbound calls from both commercial and domestic customers, this could be up to 300 calls across the team per day.

* You will have a clear, concise, and professional telephone manner.

* Ability to engage and build strong rapport with customers.

* Ability to provide written and verbal quotations for potential orders.

* Processing online orders including those received by email, could be up to 300 emails per day coming into the inbox

* Accuracy is paramount and a detailed approach is essential

* Occasionally be the initial point of contact for complaints/ dissatisfaction.

* Confidence to make outbound calls to customers with adjustments or rescheduled work.

* Work closely with Traffic Planners & Operations Team to ensure service delivery.

* Ability to work as a team, prioritising by way of work flow

* All aspects of office administration

* Ability to work in a fast-paced, ever-changing environment

* Everyday is different in our team, the variety of work changes everyday, so you need to be able to adapt to the environment and change the workflow within the department

* Immediate start available, Other call centre experience would be

Candidate requirements

* A confident and professional telephone manner

* Excellent communication skills, both verbal and written

* Enthusiastic and hardworking

* The ability to work on one’s own initiative.

Join us on the journey…..

Over the past 30 years, Beauparc has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Beauparc is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Beauparc is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey