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Front Office Desktop Support Engineer – Trade Floor

Front Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users. You must have a minimum of 5 years’ experience in Desktop Support to include experience in a Trade Floor banking environment and supporting Market Data systems such as Bloomberg and Reuters.

Responsibilities:

* Dealing with IT support issues & queries via Service NOW

* Provide both First & Second Line Support

* Manage day-to-day support to ensure stability, reliability and availability of applications and services for the business within the Front Office / Trade Floor

* Escalating issues as necessary per established escalation policies

* Collect diagnostics and other supporting evidence to identify the root cause of problems

* Create and maintain all operational documentation, processes and procedures

Essential Experience:

* Experienced Desktop Support Analyst

* Microsoft Windows & MAC OS

* Active Directory

* Desktop Hardware

* Microsoft Office

* Mobile Devices

* SCCM desktop client management

* Front Office

* Market Data systems such as Bloomberg and Reuters

* Excel

* VDI / Citrix

* ITIL certified / understanding