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Are you a graduate chemist/scientist with experience of servicing analytical laboratory equipment ?
We are seeking a Field Service Engineer to work for a manufacturer of scientific instrumentation based Cheshire. We are ideally looking for a candidate in the North West area to work remotely visiting customer sites (UK and internationally – split below) with occasional visits to the office in Cheshire.
• 60/40 – travel/office
• Of the 60% travel – 60/40 UK/International
• UK work is currently on the increase, however, the work still needs to be completed internationally
Main Responsibilities:
• Perform installations, PMs, repairs, upgrades, compliance testing and training for customers both in the UK and overseas
• Ensure all service contract work is carried out within scope of agreement, particularly solving critical issues as efficiently and as quickly as possible
• Organise schedule to ensure all work is completed to an excellent standard to enhance customer satisfaction.
• Report accurate times of all onsite activities in the form of reports and expense claims
• Provide onsite support for IRMS and EA products globally
• Maintain a highly professional relationship with all customers ensuring customer loyalty and repeat business
• Testing of upgrade and repairs in the factory
• Operate in a pro-active manner to assist Product Managers and Sales to identify and develop business potential for both elemental analysis and IRMS instruments and upgrades
• Liaise with customer support to ensure required parts are delivered to customer site in good time.
Experience and Qualifications required:
• Degree in scientific background or relevant experience
• Experience in servicing of scientific equipment
• Experience of delivering exceptional customer service
• Good level of computer literacy
• Strong verbal and written communication skills
• Experience of dealing with customers in a lab environment
• Good organisational skills and multiple task handling
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