Login to Apply

Hands on IT Manager required by a commercial interior designers based in central London, paying up to £80k. The role is based on site, not hybrid or remote.

The company have 300 users and are on a SaaS platform. The successful IT Manager will manage a team of 3 will act as a point of escalation from the 2nd and work alongside the Head of Technology to support users face to face and remotely onsites via the service desk to resolved tickets quickly and effectively. Once logged by the 2nd line team you will need to act quickly troubleshooting and finding the route cause before working with the user to resolve the issue. You wont just be given the easy tickets as the 2nd line team have a good go at resolving issues before they hand them over to yourself. You will also stand in for the Head of Technology when required and will both support the Head of Technology with day to day business and service level issues.

Knowledge Required

You will have a solid technical background Supporting Microsoft Stack
Experience Support Network related issues including Wifi, LAN/WAN.
Will have some knowledge on supporting MAC devices

Ticketing Systems

Great interpersonal skills

Excellent telephone manor as you never know you will be calling in with a problem

This is a growing company with great aspirations, this role will ideally suit a passionate individual who is looking for a career in an exciting company who offer training, progression and endless possibilities plus the amazing benefits package which includes paid travel to work