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We are looking for a dedicated Customer Service Representative to join our client's dynamic team on a full time, permanent basis. As the first point of contact for customers, you will play a vital role in ensuring exceptional service, resolving inquiries, and maintaining customer satisfaction.

In return, our client offers an excellent benefit package including a competitive salary range, excellent training and career growth opportunities, free lunches and much more!

Key duties

Respond promptly and professionally to customer inquiries via telephone, email and online chat
Maintain a good understanding of company products, services, and policies to provide accurate information.
Update customer accounts and records in the company's CRM system.
Collaborate with internal teams to ensure customer concerns are addressed efficiently.
Follow up on customer inquiries to ensure resolutions meet expectations
Handle complaints with empathy and escalate complex cases to the appropriate team when necessary.Candidate Attributes

Excellent communication and interpersonal skills.
Ability to remain calm under pressure and handle challenging situations professionally.
Proficiency in using CRM software and basic computer applications.
Ability to work independently and as part of a team.CSG Recruitment Solutions is a trading style of Commercial Services Trading LTD - A company wholly owned by Kent County Council. CSG Recruitment Solutions is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates