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Job Opportunity: Housing Officer (Temporary)

Position: Housing Officer
Contract: Temporary, ASAP - 3 Month Contract
Possibility of Extension: Yes, based on performance
Pay Rate: £15.18 per hour (PAYE)
Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00
Location: SM1 4LE

Job Purpose:

We are responsible for managing busy Customer Care and Repairs email in boxes and ensuring these a responded to within our service standards. We also triage Housing Management and Repairs calls, raise repairs and undertake admin tasks for a busy Housing Management service.

Key Responsibilities:

Undertake tenancy management duties including, but not limited to, those which achieve:-

- Tenancy creation and amendment
- Tenancy enforcement
- Tenancy sustainability, including the provision of intensive housing management and support
-Tenant participation and involvement

Be the predominant contact between tenants and the Council for tenancy processes including, but not limited to, tenancy sign-up, audits, enforcement, education, involvement and sustainment.
Ensure the effective use of community centres and other community facilities is in line with appropriate legislation and guidance.
Record and action service requests about any element of the tenancy management service using the Council's specific systems.
Support the involvement of tenants and residents in housing and community activities.
Investigate and resolve matters concerning breach of tenancy and make appropriate recommendations to the Senior Housing Officer.
Ensure all information systems are maintained and updated as appropriate and produce reports as requested.Qualifications and Experience:

Previous experience in a housing officer-related field is essential.
Understanding of housing laws, regulations, and policies.
Strong interpersonal and communication skills.
Problem-solving abilities and a proactive approach to challenges.
Proficiency in using housing management software.
Ability to work independently and as part of a team.
Relevant qualifications in housing or a related discipline are a plus.Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying