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Job Opportunity: Customer Services Officer - Temporary Contract ?

Position: Customer Services Officer

Contract Duration: ASAP, 7 Months With the possibility of an extension.

Working Hours: 37 Hours Per Week, 09:00 - 17:00.

Location: ST1 5SZ

Pay Rate: £11.50 per hour (PAYE)

Role Overview:

To provide an efficient and effective telephone and face-to-face service specified for the Corporate Contact Centre and one-stop shop service.
To provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service.Key Responsibilities:

To be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council based on the resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries.
Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, and handling cash/cheque payments where appropriate, in compliance with all audit requirements
To operate all relevant computer and support systems (e.g. Customer Relationship Management system, Advanced Telephony Technology and alarms) to support and process the customer enquiry.
To operate all relevant equipment to support and process the customer enquiry.
To operate all relevant manual systems/processes to support and process customer enquiry.
To support face-to-face and electronic channel enquiries i.e. Internet, text messaging where appropriate.
To collate information, provide statistical data and extract reports on all services offered from both computer and manual sources.
To actively contribute and seek to continuously improve the service by ensuring that all computer data, administrative systems, and procedure manuals are maintained and kept fully up to dateQualifications:

Previous experience in customer service or a related field is preferred.
Strong verbal and written communication skills.
Empathetic and patient approach when dealing with customers.
Problem-solving abilities to address customer issues effectively.
Proficiency in using customer service software and tools.
Ability to work independently and adapt to changing situations.Disclaimer: By applying for this role, you give consent for your information to be forwarded to our Client(s) and information of which may be retained within our databases therefore also agreeing to be represented by i-jobs with respect of the vacancy you're applying