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We are looking to recruit a IT Service Delivery Technician for 39 hours per week based at our head office in Pembridge, and you will be required to travel to remote sites world-wide.

Why join Kingspan Insulation?

We are entrepreneurial, collaborative, and we stand behind a common cause – better buildings for a better world.

Kingspan Insulation are a leading manufacturer of high-performance rigid insulation within the construction industry, operating from our site in Pembridge, Herefordshire.  With 188 sites worldwide Kingspan is a global leading employer. 

You will be responsible for supporting all of Kingspan Insulation’s services including applications, systems, hardware and customers.

Main duties: 

Work with the Service Delivery management team in agreeing common standards and practices and delivering against those standards. Ensure the achievement of departmental objectives. 

Ensuring that all tickets are handled according to agreed procedures and that documentation of supported components is available and in an appropriate format.

Provides detailed documentation and guidance to all users in the effective use of systems and products where required.

Identification and implementation of workarounds where required.

Propose, discuss and evaluate potential solutions with other resolver teams including 3rd parties and implement agreed modifications or workarounds as directed.

Perform onsite hardware and software fixes, and where necessary workarounds, across multiple sites.

Assist with other projects and activities within the Division as appropriate.

Maintaining the IT knowledgebase, through clear and accurate documentation of systems and related business procedures.

Identify and work towards service improvements.

You will have experience in a similar role, and working in an office environment. 

It is essential that you have the following: 

ITIL Foundation certificate

English Language and Mathematics at GCSE new grades 9 - 4 (or GCSE A*-C; 'O' level A-C or CSE 1)

Any IT related qualifications

Ability to handle difficult and demanding customer environments and pressurised workload

Ability to mentor and train junior members of the team

Excellent numeracy skills and experience of using spreadsheets, with a good understanding of Office 365 and Exchange online

Understanding of VM ware, WAN and LAN environments, MPLS and VPN fundamentals, and Microsoft Active Directory

Detailed understanding of client hardware and operating system to affectively trouble shoot problems

Mobile technologies

Unified communications

Strong attention to detail and organisation skills, with the ability to identify, analyse and solve problems

Ability to work under pressure and achieve results

Full UK Driving Licence.

What do we offer?

25 days Annual Leave (Plus Bank Holidays)

Profit Related Bonus

Contributory pension scheme

4 x salary Life Assurance

Enhanced Maternity, Paternity & Adoption Leave  

Buy & Sell Annual Leave 

Service Recognition Rewards  

Supported Professional Development

Do you have the skills we are looking for? If so, click ‘apply’ now to be considered as one of our IT Service Delivery Technician