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German Speaking Customer Care Team Leader (Hybrid)

Location: St Neots, Hybrid only in the office once a week

Salary: £33,500 + Benefits

Client Profile:

Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.

Key Responsibilities:

-Motivate and support the team to develop positive relationships with customers to provide excellent customer service.

-Lead a Team of Customer Care Administrators

-Coach and Develop a High Performing Team

-Resolve complex customer queries and complete follow-up actions.

-Use bespoke IT systems to resolve and process customer orders and queries.

-Carry out various channel quality reviews and help your team develop using a coaching approach.

-Conduct regular 1-1s and performance reviews

-At peak times, take calls and handle customer enquiries.

-Assist with Recruitment with Customer Care

-Collaborate with colleagues to help us be the best we can be.

-Develop product and process knowledge to continue providing excellent customer service.

Personal Specification:

-Previous Team Leader/Supervisor experience

-Passionate about delivering customer service.

-Fluent in spoken and written German and English.

-Willing to learn how to use a variety of bespoke IT systems.

-Positive and engaging communication skills.

-Flexible Coaching & feedback skills.

-Effective Change Leadership

-Ability to work in a team, ask for help and trust colleagues.

-Ability to prioritise a varied workload.

-Take ownership and drive Team Engagement

-Interpret department, team and individual metrics for continuous improvement.

-Problem-solving skills to take the initiative and develop your knowledge.

Working Days/Hours:

2 on off shift 35.25 hours per week on average – over a two week rotation, 07:00 to 20:00:

Week 1:

Monday / Tuesday - Working

Wednesday / Thursday - Off

Friday / Saturday - Working

Sunday - Off

Week 2:

Monday / Tuesday - Off

Wednesday / Thursday - Working

Friday / Saturday - Off

Company Benefits:

* Learning Hub

* Employee Assistance Program

* Pension Scheme

* Holiday Flexibility

* Gym Membership

* Monthly Products

* Exclusive Discounts

* Life Insurance