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Community Safety Manager

Birmingham, Castle Vale

£35,424 per annum

37 hours Monday to Friday

The Community Safety Manager will be able to deliver a person-centred approach to handling anti-social behaviour and tenancy breaches in our community through mediation and excellent case management.

You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation.

The Community Safety Manager is a professional role and we’re looking for someone willing to commit to the position and the ever-changing landscape of housing management. We’re building a new, strong team and we want you to be part of this.

As a Community Safety Manager, you will

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proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job

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manage and prepare cases for court proceedings and update regularly on their position as well as being a leading officer regarding high level ASB.

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work closely with customers to develop strong relationships with local communities, and positive and collaborative relationships with key agencies and internal teams.

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Work with other teams and stakeholders to really help customers be involved in our service delivery.

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To manage ASB cases, supporting victims and seeking enforcement remedies where appropriate. Negotiate and mediate low level neighbour disputes.

The successful Community Safety Manager will have:

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Experience in a Housing Management environment within Social Housing or similar transferable skills

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Experience of working with customers from diverse backgrounds tackling complex issues housing and similar related

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Ability to communicate effectively and adapt style to meet the needs of recipient

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Ability to meet deadlines and to monitor & manage performance

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A commitment to building a strong, high performing team

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Ability to handle challenging situations and able to think on your feet.

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Ability to represent the organization in all settings and act as an ambassador.

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Experience of managing cases of anti-social behaviour through to court.

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Good knowledge of legislation surrounding tenancy management and ASB.

In return we offer a fantastic benefits package which includes:

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29 days basic annual leave (full time) + Bank Holidays

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Auto Enrolment Defined Contribution

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Defined Benefit Scheme

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Optional Scheme – Salary Sacrifice

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A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.

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A commitment to work life balance through our Agile/flexible working principles.

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Family Friendly policy with enhanced benefits

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Learning and Development opportunities

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Internal coaching and mentoring opportunities

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Staff social events

We have great housing stock at Pioneer Group with an exceptional, same-day repair service, so you won’t be distracted from your duties dealing with repair issues. This will give you the chance to really focus on what you’re good at – Community engagements and housing management