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Surveyor

Responsible to: Customer Response Senior Ops Manager

Responsible for: None

Salary: £42,735 per annum

Contract Type: Permanent

Employment Type: Full-Time (37 hours per week)

What is the role?

Provide property surveying services primarily across the homecare directorate but also in supporting the wider business as and when required.

To provide surveying capability in relation to identifying, inspecting, and providing solutions to problems and defects with our stock.

To prepare schedules of work and project management support in relation to minor/major works where the technical surveying level is appropriate to specify and oversee the resulting works.

Working within defined geographical areas of the organisation, with a flexible approach to covering the wider geography as and when required.

Provide technical leadership to a variety of multi-disciplined projects which are delivered by in-house teams and external approved contractors ensuring the business maintains compliance with its statutory obligations and meets its customer expectations.

What will you be doing here?

* Inspect and assess any repair requests and defects where an immediate repair may not be appropriate, and technical advice is required to identify and advise on appropriate solutions.

* Investigate technical defects or cases of disrepair as required, to include inspection of the property and provide written Housing Conditions reports as appropriate.

* Provide full technical support to legal department in respect of disrepair or legal claims received.

* Provide technical maintenance advice to support business decisions, including liaising with operations managers, supervisors, trade staff, sub-contractors, external contractors or consultants

* Obtain quotations (when required) for repairs and/or specialist works from sub-contractors keeping aligned to Abri’s Financial regulations.

* Technical approval of Disabled Facility Grant applications and the associated works, including progress and post inspection of site and completed works.

* Technical assistance with customer permissions and retrospective permissions requests.

* Where required support the property care team with surveying requirements to support the delivery of the internal and external planned maintenance programme.

* Carry out property inspections to assess component replacement dates and advice regarding inclusion of works within Planned Maintenance Programmes.

* Demonstrate excellent standards of customer care, when dealing with all customer queries, requests or complaints and to use an empathic, pragmatic and efficient approach to reach a solution in line with all Abri’s policies, procedures and values.

* Follow our ‘one team’ approach, working across all directorates and areas to ensure the sharing of knowledge and expertise in support of developing improvements and changes.

* Ensure a high level of written and oral communication is maintained and produced to ensure data quality and information systems are kept to the highest standards.

* Undertake other reasonable duties commensurate with the position

Skills and experience

* Effective interpersonal skills, including teamwork, networking and negotiation skills with the ability to positively motivate all stakeholders, whilst building trusted relationships

* A motivated and enthusiastic individual, who can work under pressure and prioritise workloads to deliver an outstanding service to the partnered departments

* Possess a commercially astute approach with a focus on obtaining value for money.

* Experience in building maintenance or building surveying

* Relevant degree or HND/HNC level in Building Surveying or equivalent construction related qualification.

* Member of the Royal Institute of Chartered Surveyors (advantageous)

* Good understanding of the usual Microsoft Office software as well as an appreciation of the opportunities presented by software designed specifically for maintenance management.

* Full driving licence and access to own transport, or ability to travel in a timely and efficient manner to attend meetings in locations not easily accessed by public transport

* Demonstrate Abri values and behaviours

While we aim to review all applications as quickly as possible, the selection process can sometimes take longer than we would like. We will only notify individuals who have been selected for interview therefore, if you haven't heard from us within 4-6 weeks, please consider your application unsuccessful