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Lloyd Recruitment Services is delighted to be partnering with a leading organisation in search of an Insurance Product Manager to join their Insurance and Financial Services team. This is a key role, offering the chance to shape and enhance the performance of insurance products while ensuring exceptional customer experiences.

What's in it for you?

Salary £45k - £50k
Monday to Friday 9am-5pm - 35 hour week
Hybrid working - 2 day office and 3 WFH
25 days holiday plus bank holiday
Company pension
Private medical
Free parking onsite
Discounts across lots of retailers
Career progression opportunities
Training and upskilling

The Role:

You'll lead and develop a team of Product Support Executives, ensuring the delivery of technical, administrative, and product support. Key responsibilities include:

Leading and coaching a high-performing team to achieve objectives and enhance customer service
Managing technical and customer queries, assisting the contact centre during busy periods, and resolving escalations
Ensuring all customer-facing and internal materials, such as policy wordings, FAQs, training guides, and marketing content, are accurate, compliant, and easy to understand
Conducting competitor analysis, identifying opportunities for improvement, and delivering actionable insights
Reviewing and approving marketing activity for technical accuracy and compliance with FCA regulations
Representing the department at exhibitions, events, and member forums
Maintaining personal and team compliance with FCA requirements, including completing CPD

Process Improvement:

Implementing reporting systems to track and analyse workload
Identifying trends and areas for improvement from data, customer feedback, and contact centre engagement
Optimising workflows to increase efficiency and reduce costs
Delivering enhanced member understanding and better customer experiences

Technical Skills Required:

Proficient in tools such as Google Suite (Docs, Slides, Sheets) or Microsoft Office (Word, PowerPoint, Excel)
Strong analytical skills to create and present detailed reports
Familiarity with CRM systems and insurance-related platforms (preferred)
Excellent writing skills for drafting policy documents, customer communications, and technical materials
Knowledge of FCA compliance and risk management processes

About You:

Proven experience managing teams, delivering results, and improving operations
Expertise in personal lines insurance, including policy structures and underwriting
Strong skills in writing and reviewing technical documentation and marketing materials
Highly organised, with the ability to manage multiple tasks and prioritise effectively
Knowledge of touring outfits or travel insurance is highly desirable
Excellent communication and stakeholder management skills

Salary £45k-50k depending on experience

Refer a friend and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer