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Customer Services Executive

Oldham – Office based
Salary £30k
Hours 8.30am – 4.30pm
Pension / DIS / Private Health

We are looking for an experienced Customer Service Executive to work on a full time permanent basis. The successful candidate will work closely with the planning department and the external sales team to maintain and improve a comprehensive service to our existing and potential new customers.

Principle Accountabilities

* Providing a co-ordinated point of contact and liaison between customers, external sales, production, & planning.

* To work closely with external sales representative(S) and nominated customers to provide a dedicated one to one service.

* To co-ordinate new price enquiries from specific existing customers.

* To input sales order data on computerised systems and process order acknowledgements etc. and advise clients/planning of any discrepancies or potential issues.

* Coordinate the setting up of ‘First Customer Order’ meetings where applicable in conjunction with the external sales representative.

* To liaise with all relevant departments in respect of customer complaints and action / feedback accordingly.

* To provide assistance with sales management, undertaking research, statistical analysis and ad hoc report writing as requested.

* Detailed knowledge of products and services.

Other functions will include:

> Progress chasing
> OTIF Reporting
> Basic estimating
> Stock control (Including sales of excess stock lines)
> Machine loading
> Management of obsolete specifications & tooling

* Deal with customer queries (pricing, lead times etc and amending deliveries).

* Process purchase orders for buying in finished goods as and when required.

* Advise customers of late delivery, order shortages or delayed orders and confirming with transport over the course of the day.

* Liaise with estimating, planning and transport/despatch on a daily basis with regard to customer order queries.

* Take customer cold calls and coordinate the process to accounts and through to quotation.

* Provide cover / relief for Estimating & Design and all other areas where relevant training has been provided.

* To undertake other roles and tasks as requested that are commensurate with the level and function of this post.

Additional Requirements and Skills

* Good communication skills and customer service skills.

* Excellent attention to detail.

* Enthusiasm, drive, ambition and a desire to succeed.

* Achievement focussed with an ability to win over support for ideas.

* Good understanding and knowledge of RPL products /packaging industry.

* Flexible with the willingness to learn company systems, policies and procedures.

* Excellent Microsoft skills, particularly excel.

If you are interested in the above position and would love to join a well-established company, we want to hear from you.

In the first instance please send a copy of your CV in confidence.

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