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Michelle Denny Recruitment are delighted to be working with a trusted name in the insurance industry in their search for an experienced Complaints Handler to join their team to be the voice of their clients, helping to resolve issues with empathy and expertise.
Salary: Up to £30,000 | Working hours: Monday – Friday (Hybrid option available)
 
As a complaints Handler, you will play a crucial role in their commitment to delivering outstanding customer satisfaction. Your strong interpersonal skills will enable you to communicate effectively with key stakeholders ensuring a positive experience with every interaction.
 
Key Responsibilities

Act as the first point of contact for customers with complaints, addressing each case with empathy, clarity, and professionalism.
investigate complaints thoroughly, paying attention to detail whilst gathering all relevant information and documentation.
Provide prompt and accurate resolutions to customer complaints, ensuring that issues are addressed effectively and in compliance with company policies and procedures.
Record and maintain detailed correspondence from all communications with actions taken.
Collaborate with internal teams to analyse complaints thoroughly to provide a fair and satisfactory resolution to every complaint.
Provide feedback to the business on recurring issues or trends and suggest areas for improvement.  
What you will need

Experience ideally with complaints/customer service, preferably within insurance or financial services
Excellent communication and interpersonal skills, with the ability to communicate with customers and key stakeholders at all levels.
Strong analytical and problem-solving abilities with the ability to investigate and resolve complex issues.
Ability to handle difficult conversations and manage sensitive issues with patience, empathy, and professionalism.
Familiarity with relevant laws, regulations and industry standards related to customer service and complaint handling would be desirable.
To be organised, with a keen eye for detail, with the ability to work in a fast-paced environment with a high degree of accuracy.  
In return
 
You will be joining a pivotal team within a rapidly growing, market leading business, as such you will be offered a highly competitive salary up to £30,000 plus benefits and development opportunities.
 
If you would like to discuss this position in more detail, please contact Julie Cloke or Michelle Denny, alternatively, simply apply online