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Resident relationship Officer

Enfield

The role exists to ensure that every resident living in an Council Home irrespective of tenure, when facing the most significant challenges of life have access to a single point of contact to guide, support coach and empower them to identify their inner strength and identify new pathways of progression and resolution of the issues impacting on their lives.

Job Role

Provides initial and tailored support to new social housing tenants to ensure they are well equipped to understand the rights and responsibilities that come with their new home and how to maximise the opportunities from the raft of services accessible as part of their wider support network.

Provides housing management, support services and manage a complex casework specialising in all people related issues including but not limited to safeguarding, domestic abuse, mental health, children and young people support, older people support, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families.

The role takes work with residents beyond management of a tenancy to one that seeks to build shared understanding and goals with the individual and equip them with the tools and support to affect change for themselves and the community.

The Resident Relationship Officer makes onward referrals with the resident in order to support the growth of their support network and enabling building of resilience, so residents feel better equipped to deal with life's challenges after an intervention from the Resident Relationship Team.

Key Accountabilities:

Work flexibly to deliver high quality of services provided in respect of Resident Relationships Management service and to provide effective out of hours emergency cover, detail to be determined as required by service teams' need and in cognisance of individual circumstances

Work flexibly to deliver high quality of services provided in respect of Resident Relationships Management service and to provide effective out of hours emergency cover, detail to be determined as required by service teams' need and in cognisance of individual circumstances.

To provide early intervention for individuals or households with additional needs exploring ways to build confidence, build support networks and structured plans to deliver required outcomes for residents