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Mission Statement: The Account Director will drive sustainable growth and profitability by managing a diverse portfolio of 200 accounts. This role involves strategic relationship-building and proactive business development to enhance client satisfaction and maximise revenue, aligning with the organisation's ambitious goals.

Overall Purpose of the Role: To oversee a portfolio of clients, drive business growth, maintain strong relationships, and work closely with management to implement strategies that support the company’s vision.

Key Responsibilities:

1. Account Management:

* Manage 200 accounts to ensure exceptional service and client satisfaction.

* Serve as clients’ primary point of contact, providing timely responses to inquiries and concerns.

2. Business Development:

* Identify and pursue growth opportunities within existing accounts.

* Develop targeted strategies to attract new business from current clients.

* Conduct regular meetings with clients to understand their needs and provide tailored solutions.

3. Strategic Collaboration:

* Report directly to the management director on account performance and overall progress.

* Collaborate with management to strategise on account development and identify business growth initiatives.

* Work with team members to create customised approaches for each account.

4. Performance Tracking:

* Monitor and analyse account performance metrics to gauge growth and return on investment.

* Prepare reports that highlight successes, challenges, and actionable insights.

5. Client Relationship Building:

* Build and maintain strong, long-lasting relationships with key stakeholders in each account.

* Conduct regular check-ins and feedback sessions to ensure continued alignment with client goals.

Qualifications:

* Education: Bachelor’s degree in business, Marketing, or a related field.

Experience:

At least 5 years in account management or business development roles, preferably in a related industry.

Skills:

* Strong analytical and problem-solving abilities.

* Excellent communication and interpersonal skills.

* Proven experience managing a large portfolio of accounts.

* Proficiency in CRM software and account management tools.

Key Performance Indicators (KPIs):

* Achieve at least 5 face-to-face meetings with clients per week.

* Increase the profitability of existing accounts consistently.

* Contribute to achieving a turnover of £1 million, with a target of £3 million in revenue next year.

* Maintain a high client retention rate.

* Generate new business opportunities from current clients to support overall growth.

* Meet established client satisfaction ratings