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Job Description

After Sales Engineer

The Company

A leading global engineering company who design, manufacture and sell special purpose machinery to a number of different industries.

The Role

Working closely with the other members of the service administration team you will be responsible for ensuring our customers have the best ownership experience possible.

The work will include the following:

Develop a relationship with each of your customers to understand their business and the industry within which they operate in order to position yourself as a trusted advisor and sell the appropriate service products within our range.

Renew all your contract customers by engaging in conversation to understand how their needs might have changed since prior year and seek to grow the contract year on year.

Engage with your customers under warranty early on in the cycle in order to better inform them of on-going support options and costs, working together within their budget cycle.

To generate manual quotations for non-contract Service visits and to follow up offers in a timely fashion. Where practical offers should be converted to renewable contract options.

Responsible for the diversion of calls from the main Service number and ensuring that this line is always manned.

Grow the number of contracts in your territory by encouraging customers who normally operate under ‘book and bill’ to purchase a contract

The Candidate

To apply for this role, you must

1. 2 plus year of previous relevant aftersales experience

2. Experience growing existing and new accounts

3. Aftersales experience in a service environment

4. Experience liaising with both customers and field service engineers

Reward

The company will offer the successful candidate a competitive salary + bonus