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Production Service Administrator

Wymondham, Norfolk

£26,000 per annum

Pin Point Recruitment are looking for a Production Service Administrator to work for a manufacturing company based in Wymondham, Norfolk.

The site is one of 17 sites across the UK. The site specialises in production of outbound and inbound document services. The site contains printing, mailing and warehousing capability for the purposes of outbound mail and postal and electronic receipt, capture, validation, and document storage for the purposes of inbound mail. In addition, Production Services, Finance, and IT functions reside on the site. Both Inbound and Outbound operations provide services for multiple customers

As the Production Service Administrator you will be responsible for the end to end job management process, maintaining and ensuring all clients’ change and BAU activity is met within agreed service levels. You will need to provide accurate and timely updates regarding change requests as well as being the main point of contact for both internal and external clients on all matters relating to change requests and live job status updates.

Production Service Administrator Job Role:

* Adhere to defined standards and processes

* Maintain up to date working procedures and assist with process improvements

* Provision of timely and accurate BAU job instructions to Operations teams

* Ensure SPIN (special instruction) actions are logged and progressed with Operations teams

* Ensure all change activity is accurately logged and managed via the change database

* Work with Composition and Technical teams to ensure jobs and change requests are carried out correctly and within timescales

* Responsibility for the end to end job management process through ProdMI and DSS Work Tracking systems

* Working with Planning and Operations teams for scheduling work into Production

* Ensure accurate information is available to support daily production meetings

* Issue management and escalation as appropriate

* Ensure all relevant parties are involved in timely completion of impact assessments

* Ensure all clients change and BAU activity is met within SLA

* Timely provision of accurate updates regarding change requests

* Provide main point of day to day contact for clients, (internal and external) on change requests and live job status

Production Service Administrator Skills Required:

* Effective communication - Listening & Written

* Planning & organising

* Self-motivated

* Customer focused

* Effective communicator

* Methodical and logical approach

* Commitment to deliver

* Able to work under pressure

* Display a high level of accuracy

* Experience of working to tight deadlines

* Some client facing experience

* IT Literate & competent in the use of MS outlook, teams and Excel

Apply now for more information