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Role: Workshop Controller

Location: Midlands

Salary: £30,000

Duration: Permanent

Due to continued growth, my client has an immediate opportunity for a Workshop Controller to join their team on a permanent basis.

The successful applicant will be instrumental in ensuring that the Plant repairs and services are carried out to a high standard, and in a timely manner.

They will be the first point of contact for Workshop Management, and will coordinate and plan the response for Breakdowns, routine Maintenance and Services.

Workshop Controller Duties:

Provide initial telephone support to triage breakdowns and try to resolve where possible
Manage the response if a fitter is required to attend, with the aim of achieving a fix first time.
Log and allocate repairs and allocate to a fitter, maintaining accurate records of work and stock.
Appoint third party repair companies when needed, raising PO's and approving invoices.
Provide support to fitters by ensuring they have the necessary information and parts for the task.
Book and coordinate service and inspection appointments with customers. ensuring efficient use of fitters and plant availability.
Liaise with Hire Desk for availability of plant and replacement plant where required.
Identify chargeable damaged repairs, order the parts and process the invoice to the customer
Update and maintain accurate stock records, service schedules and breakdownsWorkshop Controller Requirements:

Mechanical repair knowledge
Previous experience in a service and maintenance control role would be advantageous
Logical approach to prioritising and with great problem-solving skills.
Well organized, proactive and committed to high quality work and standards.
Ability to work in a fast-paced environment.
Good attention to detail
Effective communication skills for both customers and fitters.
Strong Microsoft office understandingTo apply, please forward a copy of your CV

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