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Workshop Manager – Ropley

We are recruiting on behalf of our client, a leading agricultural and automotive group, for a Workshop Manager position based in Ropley. This role is an exciting opportunity for an individual with hands-on experience and excellent organisational skills to oversee workshop operations. You will manage a team of engineers, coordinate repair and service jobs, and ensure exceptional customer service standards are met.
The ideal candidate will have a background in agricultural machinery or automotive and a passion for operational excellence. This role includes occasional out-of-hours support as part of a rota.

Salary: £40,000 - £45,000 (depending on experience).
Working Hours: Monday to Friday, 8:00 am – 5:30 pm (Harvest: 7:30 am – 6:30 pm). Weekend and additional hours required for shows and events (on a rota basis).
Holiday Entitlement: 22 days, plus 8 bank holidays.Key Responsibilities:

Oversee the daily operations of the workshop and manage technician workloads.
Schedule and book repairs and service jobs.
Raise job cards daily, ensuring accurate information is gathered.
Liaise with the service team to coordinate servicing through telemetry data.
Handle customer enquiries, providing updates and resolving queries.
Manage invoicing and internal prep forms, ensuring correct time allowances for jobs.
Agree on additional work requirements with customers and sales managers.
Collaborate with the sales department to prepare new and used machinery.
Take part in the rota for out-of-hours customer and technician calls, including evenings and weekends.
Ensure all jobs are completed on time and to customer satisfaction, providing regular updates.Skills and Experience Required:

Strong customer communication skills and professional telephone manner.
Knowledge of agricultural machinery or automotive systems.
Computer literacy with proficiency in Microsoft Word, Excel, and Office.
Ability to multitask, work under pressure, and meet deadlines.
Excellent timekeeping and organisational skills.
Experience with the Ibcos Gold system (training will be provided) - Desirable.Benefits:

Loyalty Scheme (Length of Service rewards).
Westfield Healthcare Plan.
Health Assured (Employee Assistance Programme).
Company pension.
Team and company events.
Staff offers and discounts.
If you are a proactive and dedicated professional looking for a rewarding management role in a thriving industry, we invite you to apply for this exciting opportunity. Please call David on (phone number removed) to discuss further