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A very busy care company based in Smethwick are looking for an experienced administrator to join there expanding team.

Candidate must have used the people planner system (Access) this is essential for the role, ideally coming from a care background.

* Ensure rotas are produced on the relevant system i.e. People Planner - for all care services that are provided to children and adults and that rotas are emailed once they have been completed to relevant staff and parents/carers.

* To ensure that rota’s have staff and service users matched appropriately (in conjunction with the management) and thereafter templated.

* To find cover for sicknesses and absences and update the relevant system – People Planner /Care Planning.

* To ensure staffing ratios are double checked so we are not overstaffed.

* To check the annual leave planner and thereafter ensure appropriate cover is sought once annual leave has been authorised.

* Work in conjunction with the services team/managers to ensure files and records are kept up to date. E.g. service user records, new referrals

* To update the relevant system with shift cancellations and/or shift time changes that have been authorised by the Manager.

* Deal with care queries from parents/carers and staff, changing/updating/making notes on the relevant system and relaying back to relevant individuals as and when required in a timely manner. To then follow up with an appropriate method of correspondence to ensure queries have been actioned.

* Respond to emails and prioritise them according to importance/urgency.

* Ensure all work is produced is in line with regulatory bodies.

* Comply with and actively promote and adhere to company policies and procedures in the employee handbook.

* Use of Microsoft packages relevant to the task, e.g. Word, Excel, PowerPoint, Outlook.

* Undertake general administrative duties.

* Ensure the smooth running of the reception, by answering phone calls and transferring calls to relevant individuals as well as receiving visitors, ensuring signing in and out procedures are adhered to.

* Undertake any other duties as reasonably required to ensure the smooth running of the Company.

Immediate starts