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Anderson Knight, Finnieston, Glasgow City

Anderson Knight is seeking a part-time Complaints Handler for a leading financial services organisation. The role, reporting to the Complaints Team Leader, is essential in ensuring customer complaints are resolved in line with company guidelines.

Working Hours:

* Monday to Friday: 08:00 - 20:00

* Weekends: 09:00 - 18:00

Shifts will be allocated on a rotating basis to ensure full coverage during operating hours. Flexibility is required, and hybrid working will be available after 5-6 weeks of training.

Key Responsibilities:

* Efficiently log, manage, and resolve customer complaints.

* Take ownership of a caseload of complaints and see them through to resolution.

* Follow internal procedures and processes.

* Maintain high standards of professionalism and customer service.

* Work with internal departments to facilitate resolution.

* Provide regular updates to customers on the status of their complaints.

* Proactively identify trends and contribute to strategies to prevent future issues.

Requirements:

* Previous experience managing complaints from start to finish.

* Strong written and verbal English skills.

* Excellent attention to detail.

* Ability to build and maintain positive relationships.

Benefits:

* 33 days holiday (25 days annual leave plus 8 public holidays).

* Birthday day off.

* Discretionary bonus.

* Up to 20% pension contributions.

* Eyecare and private medical insurance (PMI) benefits