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IT Account Manager - Existing Customers

Summary and Purpose of the Job:

As an IT Account Manager, you will work alongside experienced Account Managers and Product Specialists to ensure the retention and growth of our existing customer base. A significant part of your role will involve proactively reaching out to existing customers to encourage them to purchase end-user hardware through . Additionally, you will handle incoming inquiries, resolve customer queries, and provide advice on the best hardware and licensing applications, all while striving to achieve sales targets.

Key Responsibilities:

Your duties will include but are not limited to:

Achieving monthly sales targets
Proactively calling customers to identify additional product and service needs
Developing and maintaining strong relationships with customers
Responding to customer requests and generating accurate quotations
Providing feedback and identifying sales opportunities for other specialist roles
Maintaining accurate records of all customer interactions
Contributing to sales initiatives related to new products and offers, with timely follow-up
Preparing accurate sales order documentation
Staying informed about technological developments to discuss potential benefits with customers

The Successful Candidate will Have:

Proven success in a targeted sales environment
Previous experience in an IT environment, an IT qualification, or a keen interest in technology
Experience in a customer-facing role
A commitment to delivering first-class customer service
Strong organisational and administrative skillsWhat's on offer?

Salary Range: £27,000 - £32,000, dependent upon experience, plus monthly commission