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Care Home Service Administrator

Description

Brushwood Dementia Hub in South Liverpool is seeking a dedicated and professional Care Home Service Administrator to join our team. This is an office-based position requiring 5 days per week commitment. As the first point of contact for visitors, residents, and families, you will play a key role in maintaining smooth and efficient operations within our care home.

Monday to Friday 9 - 5:30
35 Hours per week
This role is paying £14.36 LTD per hour inclusive of holiday pay
Initial 3 month contract with the possibility of extension after thatResponsibilities

Visitor Reception: Greet and welcome visitors to the service with a friendly and professional demeanor.
Communication Management: Handle phone and in-person inquiries from families, residents, and staff, providing clear and professional responses.
Support for Management: Assist the Manager by tracking customer contacts, monitoring inquiries, and ensuring timely follow-ups.
Information Display: Keep communication notice boards up-to-date, ensuring they are accurate, tidy, and professional.
Confidentiality: Maintain strict confidentiality regarding all resident and staff matters.
Record Keeping: Maintain accurate records of residents and staff, including next of kin and emergency contact details.
Financial Administration: Oversee key financial processes, including the submission of invoicing and funding information to the Finance Team.
Funding Liaison: Work with referrers, CCG, and other funders to ensure correct funding is in place for each resident.
Fee Collection: Liaise with Finance Teams, residents, and next of kin to assist in the collection of overdue resident fees.
Purchasing: Manage ordering of goods and services, receipting deliveries, and approving invoices for payment.
Agency Hours Reporting: Ensure accurate and timely capture and reporting of agency hours.

Requirements

Proven experience in an administrative role, preferably within a care home or similar setting.
Excellent organizational skills with attention to detail.
Strong communication skills, both written and verbal, with a professional and approachable manner.
Ability to handle sensitive information with discretion and confidentiality.
Experience in financial administration and invoicing.
Proficiency in office software and financial systems.
Ability to multitask and prioritize effectively.Apply Now

If you are interested, please call Lisa McVinnie on (phone number removed) or email me your CV - (url removed)

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

A specialist dedicated Social Work consultant offering single point of contact.
Exceptional referral bonuses - £250 per referral placed in to work!
An extensive & exclusive range of Social Work vacancies across the UK
Nationwide provider Social Work staff to over 200 local authorities.
Annual training budget of up to £250 and continued online CPD training.
Excellent Annual Loyalty schemes / bonuses.
DBS disclosures provided via fast-track online services free of charge