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Customer Service Consultant (French & Spanish Speaking Essential)

Salary: £11.80 per hour + Uncapped Commission

Location: Canary Wharf, London (Hybrid and Remote working options after competent)

Hours: 37 ½ hours per week (Weekend availability required)

Contract: Temp to Perm

Our client is seeking talented and enthusiastic French & Spanish speaking Travel Agents to join their team in Canary Wharf. You'll be providing exceptional customer service and driving sales for our client’s European clientele.

Main Responsibilities:

* Handle inbound calls from customers, addressing enquiries and booking holidays.

* Upsell additional products and services to enhance customer experiences.

* Process bookings, cancellations, and modifications efficiently.

* Maintain a high level of customer satisfaction through personalised service.

* Stay up-to-date on products, destinations, and promotions.

* Contribute to a positive and collaborative team environment.

Skills/Experience Required:

* Fluent in French, Spanish and English (written and spoken).

* A passion for delivering exceptional customer service.

* Proven ability to influence and close sales.

* Excellent verbal and written communication skills.

* Proficient in using computer systems and CRM software.

* A proactive approach to problem-solving and finding solutions.

In return for your hard work and commitment, our client offers fantastic benefits, including:

* Competitive Salary and Bonus Potential

* Comprehensive Training and Development Opportunities

* Private healthcare

* Pension scheme

* Employee discounts

* Flexible working hours

* Career progression opportunities

If you're a motivated individual with a genuine love for travel and a commitment to delivering outstanding customer service, apply today