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Client Development ManagerContract: Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pm Location: Home based with travel as required Salary: £38,000 per annum 

SUMMARY 

As the Client Development Manager you will be responsible for managing and nurturing relationships with Medigold Health’s small business clients, ensuring they receive exceptional occupational health services. This role involves leading a team of Client Relationship Managers, ensuring high performance and client satisfaction. You will provide effective and pro-active contractual, commercial, and relationship management to a large portfolio of small business and ad hoc clients across Medigold Health’s existing client base. You will ensure that each client’s day-to-day queries are supported, and through up and cross selling ensure that each relationship reaches its full potential.

REQUIREMENTS FOR THIS ROLE 

Bachelor’s degree and/or 3 years’ experience in a client account management role, including commercial and contract management.
Strong communication and presentation skills – must be able to communicate efficiently (verbally, in print and via the phone) to all levels of internal and external stakeholders.
Excellent relationship management skills – must be able to build and maintain relationships with senior managers, directors, and key client stakeholders.
Data management – must be possess data management skills and be able use them rigorously to maintain accurate client records.
Time & Diary Management – must be able to manage own time and diary, whilst working from the office or home.
Experience of Outlook, Word, Excel and PowerPoint is essential. Knowledge of or commitment to developing fluency with Salesforce is essential.
The ability to work under continual pressure to deliver results (client on-boarding, upsell and retention).

CORE SKILLS & BEHAVIOURS 

Demonstrable Relationship Management Skills
Adaptable and able to embrace change
Highly Organised
Able to work as a team and independently 
Time planning and priority setting
Commercial acumen 
Exemplary communication and presentation skills
Strong attention to detail 
Empathetic thinker – anticipating client needs
Ability to influence 
Confident and accurate management of data
Responsible
Proactive 
Professional in appearance and approach
Calm under pressure 
Trustworthy and Honest
Efficient 
Willing to learn new skills
Possess a positive can-do attitude 
Enthusiastic

HOW TO APPLY

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