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The Security Superviors is to take responsibility for setting the standard and lead your team to deliver exceptional customer service. You will have the day to day responsibility for the team.
Key Responsibilities:
* Maintain standards of performance and welfare for the team in accordance with company polices.
* Supporting the Operations team in the continuous review and implementation of security management best practice for the team.
* Knowledge, understanding and experience of the principles, processes and outcomes of working with Quality Assurance systems.
* To manage excellent relationships with our clients, suppliers, and other tenants within the property.
* To be computer literate.
* To have excellent leadership and motivational skills.
* Be able to work unsupervised and take responsibility.
* Have the ability to remain calm under pressure.
* Pre- and Post shift handover procedures.
* Uniform and deportment of site based staff.
Key Skills, Knowledge and Experience:
* SIA license guarding or door supervision. Dual license of CCTV is preferable.
* A proven track record of delivering excellence in security operations.
* Demonstrate excellence in both oral and written communication.
* To ensure compliance with all statutory and relevant company and security policies.
* Capable of managing change quickly and efficiently whilst maintaining effective service provision.
* Communicate instructions from senior management and ensure these are implemented throughout the team.
* Excellent interpersonal skills and an ability to establish credibility quickly.
* Outstanding motivational and people management skills.
* Previous experience working for a company in the retail / hospitality sector in a Security /Customer Service management role
* Experience in the supervision of people
Hours: 60 hours per week working Monday to Friday
Position: Permanent
Location: Central London
Pay: £45,000 per yea