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Service Desk Engineer / Support Analyst

?London- Hybrid (2 days in the office per week)

? Full-time | Up to £35,000 + Excellent Benefits

CPS Group are looking for a Service Desk Engineer / Support Analyst to join a software solutions business. In this role, you'll play a key part in supporting customers and ensuring the seamless operation of our software solutions. You'll provide first-line technical support, troubleshoot software and hardware issues, and assist with major implementation projects.

This is an exciting opportunity to be part of a company that is rapidly expanding across the UK and internationally, offering cutting-edge solutions in public sector services.

What You'll Be Doing:

✅ Providing technical support via Zendesk, email, and phone.
✅ Diagnosing and resolving software, hardware, and networking issues.
✅ Managing and prioritising support tickets to ensure timely resolutions.
✅ Performing system monitoring and maintenance, proactively identifying potential issues.
✅ Assisting with application installations, configurations, and updates.
✅ Supporting the implementation of new projects, including data entry, configuration, and training.
✅ Documenting support requests, resolutions, and system changes to enhance knowledge-sharing.

What We're Looking For:

? Experience with Zendesk or similar ticketing systems.
? Basic understanding of networking concepts (TCP/IP, DNS, VPNs).
? Familiarity with Windows and macOS environments.
? Strong troubleshooting skills in hardware, software, and peripherals.
? Knowledge of cloud-based applications and SaaS platforms.
? Excellent communication skills, with the ability to explain technical concepts to non-technical users.
? Previous experience in a technical support role.

What's in it for You?

✨ Competitive salary & great career growth opportunities
✨ 25 days annual leave (+ additional leave for length of service)
✨ Life Assurance (4x base salary)
✨ Private Pension
✨ Healthcare Cash Plan
✨ Hybrid working model

Contact: Zach Bennett - CPS Group

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