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Contract Manager

Soft FM Services – Healthcare

West London

£55,000 + Travel Allowance

We are working with a leading FM Service Provider to hire an amazing Contract Manager to deliver the Soft FM services on a healthcare account. The Contract Manager will need experience of working in the hospital / NHS sector and the experience of the soft services range including cleaning, catering, facilities, security and waste.

The role is responsible for leading a team of employees to provide an integrated Soft FM service with a strong bias to Catering services for an NHS Mental Health contract located in the West London Region; managing all operational teams employed to ensure efficient and effective Catering, and Cleaning services; delivering services provisions in line with agreed budgets and service specifications; monitoring and reporting on the quality of service and financial performance of the contract, to include service reporting, KPI management and record keeping whilst driving innovation in service delivery to the client.

KEY TASKS & RESPONSIBILITIES

* Develop and implement operational procedures for the company.

* Provide strategic and tactical support to all sites within assigned portfolio of work.

* Ensure ISO compliance on-sites in the managed portfolio.

* Oversee the management of Catering & Cleaning services provided by both staff and sub-contractors to ensure compliance with the service level agreements and budgetary considerations.

* Develop and maintain relationships with client/end user decision makers.

* Support on the design and delivery of innovative menus.

* Passionate on Service user feedback and striving to deliver award winning catering services

* Ensure professional quality of service delivery and compliance with legislative requirements.

* Assist in the development of proposals including client liaison, input into design and developing of service delivery proposals and business growth.

* Ensure compliance with all aspects of the contracts, and responsible for all aspects of health and safety on site.

QUALIFICATIONS, SKILLS & EXPERIENCE

* Strong numeracy and literacy skills

* Operational knowledge of budgets and P&L accounts.

* Excellent interpersonal skills (communication, presentation, persuasion and motivation)

* Proven experience of managing outsourced commercial contract Catering & Cleaning, (Additionally Security would be a benefit but not essential)

* Excellent organisational skills

* Knowledge of NHS 2021 Cleaning standards

* Food Safety Level 3 (Level 4 Desired)

* Evidence of a previous career path in the catering profession.

* IOSH

* Social values knowledge (Desired)

* IWFM Membership (Desired)

* Multi-Site management experience (Desired)