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The Care Supervisor will be specifically responsible for:

- Managing Care Workers and ensuring the delivery of quality service and ensuring service user satisfaction.

 Ensuring the delivery of services as agreed in the service user support plans

 Ensuring effective management of the team and resolving any issues promptly.

 Ensuring that staff adhere to company policies and procedures at all times.

 Monitoring the effectiveness of the care workers by conducting various spot checks, supervisions and group meetings in accordance to company policies and procedures

 Ensuring that good relationships are maintained between staff and service users, by acting as the liaison between care staff, office staff and service users.

 Completing medication audits, ordering medication and recording any changes to service user medication as required for service users.

 Ensuring that staff rotas for the service are updated and available, and when necessary ensure that changes are made.

 Ensuring that care workers wear appropriate uniform, identification badges and use personal protective equipment as per guidelines.

 Attending and participating in service users care and support needs when required.

 Ensuring that audit spot checks are completed where medication is being administered.

 Ensuring that medication and observations forms are collected and submitted to the office timeously where necessary.

 Ensuring that accurate records are maintained and that there are through hand overs between incoming and outgoing staff.

 Ensuring that all incidents and accidents are recorded timeously and accurately.

 Ensuring that the Service Manager/Area Manager are notified immediately of any incidents and where necessary raise any safeguarding incidents.

 Investigating and resolving any non-critical incidents timeously.

Conducting assessment of packages for new service users, quality assessments and re-assessments as required timeously.

 Conducting quality assurance checks through personal visits to service users, attending assessments and reviews.

 Representing the company in meetings with local authorities and commissions as and when required.

 Ensuring that there is a copy of the weekly schedule available prior to the start of the week.

 Collecting and collating data from the care workers in order to submit quarterly KPI information.

 Ensuring that regular team meetings are held with staff to discuss any job related issues, share company information and encourage knowledge sharing between staff