CRM Engagement Manager

London, Greater London
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Are you a CRM Marketer full of ideas and passion? This role could be for you.

You'll be working alongside the wider Go to Market, Creative, Tech, Customer Service and Commercial teams to strategise and enable the delivery of performance-driven CRM campaign activity for the EON Next and Sainsbury's Energy brands. Successful candidates will lead the customer engagement CRM pillar, identifying business objectives, setting and reporting against KPIs, developing CRM marketing strategy and enabling their team to deliver data-led campaigns.

The customer engagement team empowers customers to save energy, time and money through proactive and reactive dynamic communications.

Here's a taste of what you'll be doing

Annual KPI definition and team assignment

Initiative planning against KPIs

Holds relationship and accountability to business stakeholders

Proactive engagement with brand tracker to spot opportunities for improvement

Brand guardianship

Holds responsibility for timely delivery of initiatives

Team management, hiring, initiative assignment

Removing/escalating blockers

Reporting overview and ongoing optimisation

Brief and output sign offs

Shares reporting in relevant forum

Proactive overview of plans and implementation

Are we a match?

We're looking a CRM Marketer with the following experience and skills;

1+ years demonstrated experience in the energy industry is a must

Experience with a start-up brand and/or sub-brand beneficial

1+ years experience directly managing a team

Ability to develop CRM strategy including campaign, customer journey and comms strategies

Experience in performance-driven campaigning

Highly operational, with an ability to handle multiple stakeholders

Digitally minded with the ability to work with automated marketing software solutions

Ability to leverage data to maximise campaign performance and strategy

Experience with changing priorities and fast-paced working environments

Implementing brand TOV with consistency

Willingness to challenge and think outside the box

Ability to work with autonomy

Do you?

Have the ability to see problems as opportunities and have a creative and proactive approach to problem solving

Take initiative and enjoy exploring and expanding your role

Want to be part of a growth culture - every week will be different

Have strong organisational skills and hawk-eye attention to detail

Are you?

Curious and enjoy learning

Happy to make your own decisions, fear of failing doesn't hold you back, it drives you forward, learning all the time and taking responsibility

A team player - enjoy being part of a team, knowing the part you play in your teams' success, committed to giving your best and share learnings

Open to new technologies & new ways of working

Comfortable with ambiguity

Here's what else you need to know

Closing date - Thursday 11th July 2024

We'll have regular team socials and lively team chats

Competitive salary

Location - London with travel to our Nottingham site when required.

Working environment: Flexible hybrid working - a blend of in the office and home working.

Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

26 days holiday plus bank holidays each year - this includes a guaranteed day off for your birthday if you want it.

Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)

Excellent parental leave allowance.

The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times

Job Info
CV-Library logo
Job Title:
CRM Engagement Manager
Company:
CV-Library
Location:
London, Greater London
Salary:
Competitive
Posted:
Jul 4th 2024
Closes:
Aug 4th 2024
Sector:
Education
Contract:
Permanent
Hours:
Full Time
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