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CUSTOMER SERVICE ASSOCIATE JOB SUMMARY:

As a Customer Service Associate, you will be an integral member of the team, supporting the smooth running of a busy and dynamic department and providing a first-class service throughout.
   
KEY RESPONSIBILITIES OF THE CUSTOMER SERVICE ASSOCIATE:

Supporting the customer order fulfilment process and to be able to offer solutions when orders can not be fulfilled.
Ensure that orders are fulfilled within agreed time frames and handle any associated queries or issues that arise, during the allocation and movement of stock.
Respond to incoming calls and email queries relating to shipment, delivery, stock updates, or new order requirements etc
Management of goods into the business, involving working with Purchasing to ensure goods will be in time for the required orders.
Prepare relevant documents in line with the requirements of exporting goods out of the UK
Work closely with both the end customer, external transport / logistics companies, as well as the wider team, to ensure that the customer receives the best service at all times.   
SKILLS / EXPERIENCE:

Previous experience of working in a similar role is essential – You will need to be able to demonstrate excellent customer service skills, have a professional manner and quickly understand the requirements of the customer.
A good understanding of business processes and the supply chain desirable.
Good knowledge of Microsoft Office packages.
Previous experience of working on CRM / ERP packages is essential – our client have a very innovative approach and are constantly reviewing their systems and processes – confidence to work with multiple systems, is essential.
Strong organisational and administration skills.   
Are you looking to work for a company who genuinely value their team, are proud about their ethical values, and focus on sustainability and quality, whilst striving to always achieve outstanding customer satisfaction. 
  
Our client is a well-established, growing organisation who offer fantastic benefits to all staff, whether you are a new team member, or have worked there for many years.

Free parking on site
Free Snacks, soft drinks, tea and coffee on site, as well as weekly free lunches
Competitive holiday package, with opportunity to buy / sell extra days
Team building and other wonderful social events and wellbeing initiatives
Stunning state of the art offices and break out facilities and a friendly, supportive work environment   
For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment