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Senior Support Worker - London/North West

Job type: Full Time - Permanent 

Salary: £26,678 Per Annum ( Base salary £26,478 + £200 unsociable hours ) + up to £5000 London area weighting. This role is also eligible for a one-off retention payment of £1,000 upon successfully completing 9 months service*

*The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff – subject to qualifying eligibility of service and not being under notice at the qualifying date. 

Hours: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. Part of on call rota.(The provision of the contract is between 08:00 and 22:00 

Location: London/North West 

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role. 
 This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled. 

An Enhanced DBS and Prison Clearance is required for this role.  These will be completed as part of the Pre-Employment Screening process.  

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime. 

Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed.  CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.    

Duties and responsibilities include but are not limited to 

As a senior support worker, you will act as a senior operational practitioner working across the area guiding and supporting teams in matters of practice, quality, performance, compliance, and resource management and carry a caseload of complex need service users. Line manages support workers as needed for temporary periods; deputising for Service Leads and be a key role in supporting targeted failings services. 

Improve the lives of service users by co-ordinating the provision of direct housing related support and housing management services by working with area operational and central support teams and liaising with a range of external agencies and partners. 

Key Responsibilities 

Act as a peripatetic senior operational lead working across services providing direct input and support on practice, performance, or quality matters.
 Co-ordinating and delivering service improvement plans for a service or group of services working in collaboration with the Quality team and Service Leads. Support in the co-ordination of service audits.
 Work with the Quality and Safeguarding Team on development and implementation of procedures and toolkits relating to working with service users who require higher levels of support.
 Be a safeguarding lead, advising teams on effective management of incidents, practice, and reporting. Liaise with relevant external agencies e.g.   Local Authority, Social Services, Children’s teams etc.
 Act as an operational subject matter expert to input to policy and procedure reviews.
 Be a senior operational representative for complex case reviews with external professionals
 Represent services at external operational meetings related to service user assessments, reviews and referral assessment as required. 

 What we expect from you 

Actively contribute towards meeting team performance targets in respect of the service. Take accountability for performance targets that fall within your sphere of responsibility e.g. voids, arrears, outcome   achievement.
 Be an operational subject matter expert (SME) on matters such as safeguarding, policy and practice compliance, health and safety and support practice.
 Participate in on-call rota’s as required. Work flexibly across the area and services where required.
 Deputise for your manager when required
 Familiarity with computer-based packages

What you can expect from us

A dynamic and supportive team who delivers results for the people we support every day.
 A commitment to helping you learn and develop your career.

Excellent benefits including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme and many more.  

We are ready and waiting to receive your online application.  

If you have any questions or would like to have an informal chat regarding the role, please email (url removed)