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Description

Demonstrates a leadership approach that promotes an inclusive culture, where they care about the individuals and their team’s contribution, leading to high levels of trust. Support the development of their people to be the best they can be. Works collaboratively within the team to deliver change at pace.

Delivers excellent service to our customers through leadership of their team, whilst achieving KPI’s and cost targets. Ensures the highest standards within assigned team ensuring process are followed in an accurate, safe and efficient manner.

Responsibilities

Leading, managing and driving performance of a team of colleagues in the DC

Demonstrate strong values and behaviours to drive engagement within the DC team 

Deliver effective people management processes and continuous development of their teams through on-going coaching and feedback

Organises and delivers appraisals and regular one to ones with each member of the team 

Manages absence and performance issues through internal processes 

Delivers continued and sustained KPI performance, understanding the business/ cost implications of decisions made. 

Ensures their team is organised effectively daily to meet customer requirements. 

Supports site specific projects as directed by their Operations Manager 

Works collaboratively with other colleagues in the department and across the DC to deliver results 

Decision making that puts the customers at the heart of everything 

Operates within legislation, policy and process in all matters relating to safety, health and environment and ensures risks are minimised 

Can identify opportunities to improve and identify the balance between service and cost

Maintain quality, safety and environmental standards and process 

In-day collaboration around the movement of internal resource 

Escalate any serious incidents through the correct internal channels 

Qualifications 

Role model great leadership behaviours

People centric manager / leader

Ability to communicate effectively at all levels

Excellent coaching skills

Ability to motivate and develop people

Results orientated

Good knowledge of Warehouse Management Systems 

Ability to work cross functionally

Good organisational and time management skills 

Ability to embrace change and work at pace 

Commitment to personal development